Frequently asked questions

OurIceland.is is a travel company that specializes in customized tour itineraries for travelers from around the globe. We have observed that travelers typically have two options when visiting Iceland: either to book a fixed-departure group tour through local agencies in their home countries—often traveling with hundreds of other passengers and following an itinerary designed for group preferences rather than individual needs—or to plan and book each tour separately, which requires significant time and effort to get everything right. At OurIceland.is, we focus on creating personalized itineraries based on individual preferences, ensuring a more flexible, meaningful, and well-planned travel experience in Iceland.

We primarily specialize in customized itineraries, tailored to your travel dates, interests, pace, and budget. Selected fixed packages are also available on request.

No, tours cannot be booked directly through the website. The tours displayed on our website are not integrated with live availability. If you are interested in any tour or itinerary, please contact us at info@ouriceland.is, and our team will assist you with availability and planning.

No, International or Domestic flights are not included in tour package unless mentioned.

There is a mandatory accommodation tax per night in Iceland, which must be paid directly at the hotel. The amount depends on the hotel category and is typically up to EUR 5–6 per night.

The tours operate on a shared basis or private basis depends on the travelers preference while booking the tour. Guests are required to reach the designated bus stop and wait for the shuttle if booked on sharing basis.. The tours can be booked on private basis also as per customers requirements.

Northern Lights are a natural phenomenon and cannot be guaranteed. However, we plan itineraries and excursions to maximize your chances based on season and weather conditions.

We accept international payments via bank transfer (SWIFT) in the following currencies: SGD, AUD, AED, INR, EUR, GBP, USD, CAD, HKD, ISK. Although the quote is originally quoted in Euro.

No for the invoices above 1000 Euros, we don't accept card payments.

Payment is received full in advance before the tour, though in installments. Payment terms are set as per the timing of booking, vendor and hotel policies. Ouriceland.is 's executive will share the payment policy while sharing the quote.
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